Trezor.io/Start — Official Setup Guide

Get started with your Secure Wallet

This page walks you through safe, step-by-step setup of your new hardware wallet. Follow the instructions carefully — hardware wallets protect your private keys by keeping them offline and under your control.

Unbox and inspect

Ensure the packaging seal is intact. Never use a device with signs of tampering.

Connect and install

Connect the device to a trusted computer. Download the official app from our website and install it. Do not use third-party installers.

Create a new wallet

Follow on-device prompts to create a new wallet and set a PIN. Record the recovery phrase on paper — not on a phone or cloud service.

Verify and update firmware

Confirm the device checks and install any official firmware updates before moving funds.

Receive a small test payment

Send a small transaction to validate the setup before transferring large amounts.

Downloads

Official app for Windows, macOS, Linux.

Compatibility

Supports major cryptocurrencies and integrations with popular wallets.

Recovery

24-word or 12-word seed phrase options depending on model.

Support

Live chat, knowledge base, step-by-step guides.

Important security notes

Never share your recovery phrase. We will never ask for it. Store your recovery in a secure, offline location. Consider using a fireproof safe or metal backup.

Full setup guide (concise)

This concise guide helps you complete setup safely. The most important actions are backing up your recovery phrase accurately and verifying firmware integrity before transferring funds.

Step-by-step

Inspect packaging: If there's physical tampering, stop and contact support.
Download official software: Use the website link printed on the box or our official domain only.
Initialize on-device: Create a PIN. The device will display the recovery words—write them down in order immediately.
Confirm seed: The setup app will ask you to confirm select words to ensure backup accuracy.
Update firmware: Allow only authenticated, signed firmware updates from the official channel.
Test with a small transaction: Receive a small amount and check the wallet address on the device display.

Best practices

Never type your recovery phrase into a website, phone, or cloud document.
Store backups in multiple geographically separated, secure locations if storing significant funds.
Consider a multisig wallet for high-value storage and enterprise use.
Keep firmware and desktop apps up to date; verify checksums when available.

Troubleshooting & contact

If the device behaves unexpectedly, disconnect and contact official support. Use live chat, submit a support ticket, or consult our knowledge base for step-by-step video guides.